Privacy Policy

At dg88, protecting the privacy and personal information of our players is a fundamental responsibility we take seriously. This Privacy Policy explains in clear terms what data we collect from you, why we collect it, how we use it, and the choices you have regarding your own information. By accessing or using dg88's platform — including our website, mobile interface, live casino, cricket betting, slots, and crash games — you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of dg88 based in Bangladesh and internationally. We are committed to handling your data responsibly and in accordance with internationally recognised data protection principles. If you have any questions or concerns about how your data is handled, please do not hesitate to reach out to our support team at [email protected].

In order to provide you with a secure, personalised, and fully functional gaming experience, dg88 collects certain categories of personal information. The information we gather depends on how you interact with our platform and is limited to what is necessary for the purposes described in this policy.

• Identity information: full name, date of birth, nationality, and a government-issued photo identification document for account verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other divisions).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and pages visited on our platform.
• Behavioural information: gameplay history, betting patterns, game preferences, bonus usage, promotional interactions, and responsible gaming tool settings.

We may also collect information you voluntarily provide when contacting our support team, completing surveys, or participating in promotional activities. All data collection is carried out in compliance with fair information practices.

dg88 does not sell, rent, lease, or otherwise disclose your personal information to any third party for their own commercial or marketing purposes. However, there are limited and specific circumstances in which your data may be shared with trusted partners who help us operate the platform safely and effectively.

Data may only be shared in the following limited circumstances:

• Service providers: third-party companies that assist us in operating the dg88 platform, such as payment processors (bKash, Nagad, Rocket), KYC verification providers, cloud infrastructure partners, and analytics tools. These providers are contractually bound to handle your data only as instructed by dg88 and may not use it for independent purposes.
• Legal and regulatory requirements: where disclosure is required by applicable law, court order, regulatory authority, or to protect dg88 against legal claims.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of dg88's business assets, your personal data may be transferred to the successor entity subject to the same privacy protections described in this policy.

dg88 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account information and transaction records are typically retained for a period consistent with standard financial record-keeping requirements. Once data is no longer required, it is securely deleted or anonymised.

We implement a range of technical and organisational security measures designed to protect your data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of our infrastructure.

dg88 takes the security of financial transactions with the utmost seriousness. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or card-based methods, your payment details are transmitted over encrypted channels and are processed by our verified payment partners. dg88 does not store full payment credentials such as complete card numbers or mobile banking PINs on its own servers.

Transaction records including deposit amounts, withdrawal requests, and account balances are stored securely and are accessible only to authorised dg88 staff members and, where required by law, to regulatory authorities. All financial records are maintained in accordance with standard record-keeping obligations. Players are encouraged to review their transaction history through their account dashboard at any time.

dg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. When we make material changes, we will notify registered users via email or through a prominent notice on the dg88 platform. The effective date at the top of this page will always indicate when the policy was last revised.

Your continued use of dg88 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We strongly encourage you to review this page periodically to stay informed about how we are protecting your information. If you do not agree with the updated policy, you may close your account by contacting our support team.