What is self-exclusion and how do I request it?

Self-exclusion is a voluntary decision to block yourself from accessing your dg88 account for an extended period — 6 months, 12 months, or permanently. To request self-exclusion, contact our support team by email at support@dg88.buzz with your account details and preferred exclusion duration. During this period, you will not be able to log in, deposit, or bet. All promotional emails will be stopped. This is the strongest protective tool we offer and we take every request seriously.

Responsible Gaming at dg88

We believe gaming should always be fun, safe, and within your control. dg88 is committed to supporting every player in Bangladesh to enjoy gambling responsibly.

21+ Only — For Adults Aged 21 and Above

Our Commitment to Responsible Gaming

At dg88, we take our responsibility to players in Bangladesh seriously. Gaming is entertainment — and we provide the tools you need to keep it that way.

dg88 is Bangladesh's trusted online gaming destination, and we understand that for the vast majority of our players, gambling is a leisure activity enjoyed responsibly. However, we also know that for a small number of people, gambling can become problematic. That is why we have built a comprehensive set of responsible gaming features into our platform — not as an afterthought, but as a core part of how we operate.

We strongly believe that gaming must only be enjoyed by adults. All players on dg88 must be 21 years of age or older. We enforce strict age verification procedures and encourage our players to keep gambling as one form of entertainment among many — never as a financial strategy or a way to recover losses. If you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh, these protections apply to you equally.

Our platform uses SSL encryption and secure data handling to protect your personal information at all times. We also maintain fair play standards verified through certified RNG systems, so you can trust that every game outcome on dg88 is genuinely random and impartial. Safety and transparency are non-negotiable parts of our service to the people of Bangladesh.

Important reminder: Gambling involves financial risk. Never wager money you cannot afford to lose. If you feel that gambling is affecting your daily life, finances, or relationships, please use the tools below or contact our support team immediately. Help is always available.

Responsible Gaming Tools

dg88 provides six practical tools to help you stay in control of your gaming activity at all times.

Deposit Limits

Set daily, weekly, or monthly deposit caps to manage how much you fund your account. Limits take effect immediately when reduced.

Time-Out Feature

Take a short break of 24 hours, 7 days, or 30 days. Your account is temporarily suspended and cannot be reactivated until the period ends.

Self-Exclusion

Request a longer exclusion of 6 months, 1 year, or permanent. During this period, you will not be able to log in, deposit, or place bets on dg88.

Account Lock

Immediately lock your account if you suspect unauthorized access or if you need an urgent pause. Our support team can assist within minutes.

Activity History

Review your complete betting and deposit history at any time. Transparency about your spending helps you make informed decisions about your gaming habits.

Underage Protection

dg88 strictly prohibits gambling by anyone under 21. We encourage parents and guardians in Bangladesh to use parental control software to prevent underage access.

How to Use Responsible Gaming Features

Here is a step-by-step guide to activating the most important protection tools on your dg88 account.

Setting a Deposit Limit

Log in to your dg88 account and navigate to Account Settings. Under the Responsible Gaming section, select Deposit Limits. Choose daily, weekly, or monthly and enter your preferred amount in BDT. The limit takes effect immediately. To increase a limit, a 7-day cooling-off period applies to protect you from impulsive decisions.

Activating a Time-Out

Go to Account Settings and select Time-Out under Responsible Gaming. Pick your preferred duration: 24 hours, 7 days, or 30 days. Once confirmed, your account access is suspended for that period. No deposits, bets, or logins will be processed. At the end of the time-out, your account is automatically restored.

Requesting Self-Exclusion

For a longer break, contact our support team directly at [email protected] to request a self-exclusion period of 6 months, 12 months, or permanent exclusion. Our team will process your request promptly and no marketing communications will be sent to you during the exclusion period. This is an irreversible action for the chosen duration.

Talking to Someone

If you are concerned about your gambling or a loved one's gambling behavior, speaking to someone can make a real difference. Reach out to our dedicated support team at any time via email. We can point you to appropriate counseling services and assist you in activating any of the protective tools above. You are not alone, and help is always close at hand.

Warning Signs of Problem Gambling

Recognizing the signs early is the first step toward getting back in control. If any of the following apply to you, please contact our support team or take a break.

You spend more money or time gambling than you originally planned.
You chase losses by continuing to gamble in an attempt to win back what you have lost.
Gambling is interfering with your work, studies, or family responsibilities.
You feel anxious, irritable, or restless when you are not gambling.
You borrow money, sell belongings, or use savings to fund gambling.
You hide or lie about your gambling activity from family and friends.

These warning signs do not mean you are a problem gambler — but they are signals worth taking seriously. The earlier you act, the easier it is to regain healthy control of your gaming. dg88 is here to help, not to judge.

Frequently Asked Questions

Have questions about responsible gaming on dg88? Find answers to the most common questions below.

Log in to your dg88 account, go to Account Settings, and find the Responsible Gaming section. From there, select Deposit Limits, choose your preferred period (daily, weekly, or monthly), and enter the maximum amount in BDT. The new limit applies immediately. Remember that decreases take effect right away, while increases require a 7-day waiting period for your protection.

Self-exclusion is a voluntary decision to block yourself from accessing your dg88 account for an extended period — 6 months, 12 months, or permanently. To request self-exclusion, contact our support team by email at [email protected] with your account details and preferred exclusion duration. During this period, you will not be able to log in, deposit, or bet. All promotional emails will be stopped. This is the strongest protective tool we offer and we take every request seriously.

Yes. All players must be 21 years of age or older to register and play on dg88. We take underage gambling extremely seriously and conduct verification checks as part of our account creation process. If we identify a player who is under 21, their account will be closed immediately and any funds will be returned according to our terms. We encourage parents and guardians in Bangladesh to use parental control tools to prevent minors from accessing online gambling platforms.

The most important thing is to act quickly. Start by using one of our built-in tools: set a deposit limit, take a time-out, or request self-exclusion. Then reach out to our support team at [email protected] — our team is trained to help you access the right resources without judgment. You can also speak to a trusted friend or family member. Recognizing the problem early and taking action is the most effective step you can take toward healthier gaming habits.

We Are Here to Help

If gambling is causing you distress or you need to talk to someone, our support team is available. Reach us by email — we respond promptly and treat every enquiry with complete confidentiality. 21+ only. Play responsibly.

[email protected]

Play Smart, Play Safe with dg88

When gaming stays fun, everyone wins. Log in to your account, explore our games, or visit our FAQ for more help.